Privacy Policy

TopOne Services (TOS)

At TopOne Services (TOS), accessible from https://toponeservices.ae, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile applications (Android & iOS), and services.

By using our website, mobile applications, or booking our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect only the information necessary to provide our services efficiently and securely.

Personal Information:

Full name
Phone number
Email address
Property or service location
Booking and service details

Technical & Usage Information:

App usage data (Android & iOS)
Device information
IP address
Browser or operating system data
Cookies and similar tracking technologies

Payment Information:

Payments are processed securely through third-party payment gateways
We do not store or process card or banking details on our servers

All collected information is used strictly for order booking, service delivery, and customer support purposes.

How We Use Your Information

Your information may be used for the following purposes:

Service booking and scheduling
Customer support and communication
Payment processing
Mobile app functionality and performance
Sending service updates or confirmations
Internal analytics and service improvement

We do not sell, rent, or trade your personal data to third parties.

Cookies & Tracking Technologies

Our website uses cookies to:

Improve user experience
Analyze website performance
Understand user interactions

Our mobile applications may use tracking tools to monitor app stability, performance, and usage trends.

You can control cookie preferences through your browser settings.

Third-Party Services

We may use trusted third-party services, including:

Analytics tools (e.g., website or app analytics)
Payment gateways
App performance and error tracking services

These third parties have their own privacy policies and are required to protect your information according to applicable laws.

Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Access to personal data is limited to authorized personnel only and is used strictly for service-related purposes.

User Rights

You have the right to:

Request access to your personal data
Request correction or updates to your information
Request deletion of your personal data

To exercise any of these rights, please contact us at info@toponeservices.ae. We will respond within a reasonable timeframe, in accordance with applicable laws.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill service requests
Comply with legal and operational requirements
Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage users to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

info@toponeservices.ae