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Terms and Conditions

Welcome to TopOne Services (TOS). These Terms & Conditions govern your use of our website https://toponeservices.ae, our mobile applications (Android & iOS), and the services we provide. By accessing our platform or booking any service, you agree to be bound by these Terms & Conditions.

If you do not agree, please refrain from using our services.

1. Company Information

Business Name: TopOne Services (TOS)
Jurisdiction: United Arab Emirates (Dubai)
Contact Email: info@toponeservices.ae

2. Scope of Services

TopOne Services provides professional home and property services, including but not limited to:

  • Home, apartment, office, and villa Normal & Deep cleaning

  • Upholstery cleaning ( Cushions, carpet, mattress)

  • Furniture cleaning, including Sofa, chairs, and other furniture cleaning

  • Curtins cleaning, repairing, and installations

  • AC cleaning, maintenance, and repair

  • Plumbing, electrical work, painting, and related maintenance services

  • Car seat & interior  cleaning,

  • Laundry Cleaning (Male, Female, Home)

All services are provided subject to availability and confirmation.

3. Service Booking & Confirmation

  • Services can be booked through our website, mobile applications, phone, or WhatsApp.

  • A booking is considered confirmed only after acknowledgment by TopOne Services.

  • Customers must provide accurate contact details and service location at the time of booking.

4. Pricing Policy

  • TopOne Services operates on a fixed-price model, not hourly billing.

  • Prices are communicated in advance based on service type, property size, and scope of work.

  • Any additional work requested outside the original scope may incur extra charges, subject to customer approval.

We aim to maintain transparency and avoid unexpected costs.

5. Payment Terms

  • Payments must be made through approved payment methods available on our platform or as communicated by our team.

  • Online payments are processed via secure third-party payment gateways.

  • TopOne Services does not store customers’ card or banking details.

  • Payment is due before/after] the service is completed.

6. Cancellations & Rescheduling

  • Customers may cancel or reschedule a booking by notifying us at least 24 hours in advance.

  • Same-day cancellations or no-shows may be subject to a cancellation fee.

  • TopOne Services reserves the right to reschedule appointments due to unforeseen circumstances (e.g., weather, safety concerns, or technical issues).

7. Customer Responsibilities

Customers agree to:

  • Provide safe access to the property at the scheduled time

  • Secure valuables and fragile items before service

  • Inform our team of any special instructions, risks, or sensitive surfaces

  • Ensure utilities (water, electricity) are available during service

TopOne Services shall not be responsible for issues arising from undisclosed conditions.

8. Service Limitations

  • While we take all reasonable care, results may vary based on material condition, age, or prior damage.

  • Certain stains, odors, or damages may be permanent and not fully removable.

  • We do not guarantee restoration beyond the material’s natural condition.

  • We reserve the right to refuse service in unsafe or unsanitary conditions.

9. Satisfaction Guarantee

Customer satisfaction is important to us.

  • If you are not satisfied with a service, please notify us within 24 hours of completion.

  • Where applicable, we may offer a re-clean or corrective service.

  • Refunds are not guaranteed and are assessed on a case-by-case basis.

10. Liability Disclaimer

  • Any damage caused by our team must be reported within [24–48 hours].

  • TopOne Services is not liable for pre-existing damage, normal wear and tear, or issues beyond reasonable control.

  • Our liability, if any, is limited to the value of the service provided.

  • We are not responsible for delays caused by external factors such as access restrictions or customer unavailability.

11. Intellectual Property

All website and app content, including text, logos, images, and branding, is the property of TopOne Services unless otherwise stated. Unauthorized use or reproduction is prohibited.

12. Privacy & Data Protection

Use of our services is also governed by our Privacy Policy, which explains how personal data is collected, used, and protected. By using our platform, you agree to the terms of our Privacy Policy.

13. Age Requirement

Our services are intended for individuals 18 years of age or older. By using our services, you confirm that you meet this requirement.

14. Changes to Terms & Conditions

TopOne Services reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services after changes constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of Dubai courts.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

info@toponeservices.ae